IMEI tracking for Shopify stores
Assign, track and look up IMEI numbers for every phone, tablet and cellular device you sell — right inside your Shopify admin.
14-day free trial · No credit card required · Works in your Shopify admin
If you sell phones, tablets, smartwatches or any cellular hardware, the IMEI is the single most important number on the box. SerializeIt lets you attach an IMEI to every unit, tie it to the exact Shopify order it shipped on, and find it again instantly for warranty claims, returns, insurance and carrier disputes — without spreadsheets.
Why IMEI tracking is painful without the right tool
Shopify has no built-in concept of a per-unit IMEI. Two phones of the same model are identical line items in an order, so once a device leaves your warehouse you have no reliable way to prove which IMEI went to which customer. That gap causes real problems:
- ✕Warranty and insurance claims stall because you can’t match an IMEI back to an order or purchase date.
- ✕Returns fraud — a customer swaps in a different (broken or blacklisted) device and you can’t prove it.
- ✕Carrier and reseller reporting requires per-device IMEI records you’re piecing together from spreadsheets.
- ✕Support wastes time hunting through emails to answer “which phone did this customer buy?”
How SerializeIt handles IMEIs
SerializeIt adds a proper per-unit serial layer to Shopify, purpose-built for identifiers like the IMEI:
One IMEI per unit, linked to its order
Scan or enter the IMEI when you fulfil an order. Each device is permanently tied to the Shopify order, customer and purchase date it shipped with.
Instant IMEI lookup
Search any IMEI from your Shopify admin and immediately see the order, warranty window and any notes — no spreadsheet, no guesswork.
Warranty & expiry per device
Store the warranty start/end date against each IMEI so support can confirm coverage in seconds when a customer calls.
Customer-facing IMEI lookup
Optionally let customers verify their own device and check warranty status via a lookup widget on your storefront, cutting support tickets.
CSV export for carriers & audits
Export IMEI-to-order records to CSV whenever a carrier, insurer or auditor asks for per-device history.
Who uses SerializeIt for IMEI tracking
Any Shopify merchant moving connected hardware where each unit carries a unique IMEI: